Master NYC DOC Conflict Resolution 2026 – Unlock Your Peacekeeping Potential!

Making inferences means drawing conclusions based on what you notice about a situation. The important part is that your inferences come from information you observe—the clues, facts, and patterns you perceive. In conflict resolution, you watch for what's happening, including what people say, how they act, and the context, then infer meanings, needs, or intentions from that data. Listening, while related, is about hearing what is said and doesn’t by itself constitute drawing conclusions. Speaking is about expressing information, and deciding is about choosing a course of action—these can follow inference but aren’t the act of inferring itself. So the act most closely tied to making inferences is observing.